Terms & Conditions


Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 24hr from time of purchase. If we are unable to fulfil your order we will contact you and arrange either for an alternative to be sent or a full refund to be made.

Carriage & Receiving of Goods

If a signature is required:

Upon receipt of your purchase please immediately inspect the packaging for visible signs damage before signing for the goods. If you think that the product is damaged, please contact us straight away, and / or note this on the delivery documents with the courier.

In case of damage please notify us as soon as possible (but within 3 working days) by calling 01-4406692 or email returns@mydiy.ie. If possible, please take a photograph of the damage.


Prices and Tax

The price shown with VAT included in GREEN and excluding VAT in GREY unless stated otherwise. If a delivery surcharge is to be made it will be shown at the checkout or we will contact you before dispatch. The price you pay will include VAT for all deliveries within the European Union.

Cancellation and Returns

We want you to be delighted with your purchase. That's why if you aren't happy with it for whatever reason* within 16 days, we'll refund or replace it for you. This 'cooling off' period starts the day after the day on which the goods were received.

*as long as it has been unused and in original condition and packaging.

If you need to return something for any reason, whether it's not the right tool for the job or if it's faulty. Simply get in touch and we'll take care of the rest.

  • If unwanted, products must be in the original condition you received them in.
  • Return collection is free for faulty items* €4.99 charge via www.returnmyshopping.ie and after the item is inspected and deemed to be faulty the €4.99 will be refunded. 
  • Once we receive your item back at the warehouse, we'll refund you within 72 hours.

Orders can ONLY be cancelled in writing by email info@mydiy.ie.


The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Privacy & Security

All confidential information, including credit card details, are held securely (by trusted third party systems - www.realexpayments.com & Paypal) and only transmitted in encrypted form.



You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.


The Contract will be governed by the laws of Ireland and the parties to the Contract submit to the jurisdiction of the Irish Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.